How to submit a maintenance request that gets fixed fast

Most repairs are solved on the first visit when the request includes the right details. A good request takes two minutes and can save you a second appointment.

What to include

Say where the problem is, what you see or hear, and when it started. Add a photo or a short video. If an appliance is involved, include a photo of the model label, usually found inside the door or on the back.

Emergency or routine?

Call our 24/7 line at (512) 555-0199 for active leaks, no heat in freezing weather, no air conditioning above 90°F, sewage backups, or anything that feels unsafe. Everything else goes through the portal, and we respond within one business day.

Permission to enter

Tell us if a technician may enter when you are not home, and whether there are pets inside. It speeds up scheduling for everyone.