For residents
Your home, handled.
Pay rent, request a repair, or reach someone at 2 AM. Everything you need as a Doorplate resident is on this page.
24/7 EMERGENCY LINE
Flooding, gas smell, no heat, or no AC above 90°F
Resident toolkit
Six things you’ll actually need.
Bookmark this page. If something isn’t here, call the office and a real person will pick up.
01
Pay rent
Pay online by bank transfer or card, or set up autopay so you never think about the 1st again.
Open resident portal
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02
Maintenance request
Tell us what’s wrong, add a photo, and pick a time window. Most requests are scheduled within one business day.
Submit a request
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03
Emergency line
Active leaks, gas smell, no heat in freezing weather, or no AC above 90°F. Call any time, day or night.
(512) 555-0199
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04
Renters insurance
Every lease requires at least $100,000 in liability coverage. Upload your policy to the portal before move-in.
Upload your policy
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05
Move-in checklist
Utilities, keys, and the condition report that protects your deposit. Everything to do in your first 72 hours.
Read the checklist
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06
Moving out
Give 60 days’ written notice, book a pre-move-out walkthrough, and get your deposit back within 30 days.
Moving-out questions
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How to apply
Three steps, one fair standard.
Every applicant is screened against the same written criteria. We follow the Fair Housing Act and all Texas and local fair housing laws.
Tour the home
Book an in-person or video tour from any listing. Self-guided tours are available on most vacant homes.
Apply online
One application per adult, $55 each. It takes about 15 minutes, and you’ll need a photo ID and proof of income.
Sign and move in
Most decisions arrive within two business days. Sign online, pay the deposit, and pick a move-in date.
Qualification criteria
INCOME
3× monthly rent
RENTAL HISTORY
12 months, verifiable
CREDIT
Reviewed, no minimum score
EVICTIONS
None in the last 5 years
APPLICATION FEE
$55 per adult
HOLDING DEPOSIT
Applied to first month
Criteria are examples for this demo. Replace them with your own written screening policy.
Resident questions
Quick answers.
Can’t find it? Call (512) 555-0148, Monday to Friday, 8:30 AM to 5:30 PM.
When is rent due?
Rent is due on the 1st. A late fee applies after the 3rd at 11:59 PM, as stated in your lease.
Can I have a pet?
It depends on the home. Each listing shows its pet policy, and assistance animals are always welcome with documentation.
Who handles lawn care and filters?
Your lease says which items are yours. We deliver AC filters every spring, and most yards are resident care unless noted.
How do I renew my lease?
We send a renewal offer 75 days before your lease ends. Reply in the portal to accept or ask for a different term.
How do I get my deposit back?
Give 60 days’ notice, request a pre-move-out walkthrough, and leave a forwarding address. Refunds or itemized deductions go out within 30 days.
Looking for a home?