Frequently asked questions
Questions, answered.
Grouped for owners, residents, and applicants. If your question isn’t here, the office answers the phone.
01
For owners
How much does management cost?
8% of rent collected each month, 50% of the first month’s rent when we lease the home, and $250 per renewal. No setup, vacancy, or cancellation fees.
Do you manage condos and HOA properties?
Yes. We work within HOA rules and pass any HOA notices to residents and to you.
Can I sell my home while you manage it?
Yes. We’ll coordinate showings with the resident under Texas notice requirements and help with the lease transfer.
What if a resident damages the home?
We document it with photos, use the deposit where allowed, and recover the rest from the resident when possible.
How do I switch from another manager?
Send us your current agreement. We handle the transition, collect the lease and deposit records, and notify residents.
02
For residents
How do I pay rent?
Online through the resident portal by bank transfer or card, or with autopay. Cash isn’t accepted.
What counts as an emergency?
Active leaks, flooding, no heat in freezing weather, no AC above 90°F, sewage backups, or anything unsafe. Call (512) 555-0199 any time.
Can I paint or hang shelves?
Small nail holes are fine. For paint, shelves, or mounted TVs, ask through the portal first so it’s in writing.
Can I sublet or add a roommate?
Every adult living in the home must apply and be added to the lease. Short-term subletting isn’t allowed.
How much notice do I give before moving out?
60 days’ written notice, unless your lease says otherwise. Submit it through the portal so you have a record.
03
For applicants
What do I need to apply?
A photo ID, proof of income such as recent pay stubs or an offer letter, and contact details for your current landlord.
How long does approval take?
Most decisions arrive within two business days of a complete application.
Do you accept guarantors?
Yes. A guarantor completes their own application and needs income of at least five times the monthly rent.
Is the application fee refundable?
The $55 fee covers screening costs and isn’t refundable once screening starts.
Do you accept housing vouchers?
Policies vary by home and owner. Ask the leasing team about a specific listing before you apply.
Still have a question?